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Install & Service Coordinator

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Hartford, CT, USA

Job Type

Full Time - Office


On-Site Office

About the Role

Key responsibilities include:

Scheduling and coordinating installations for stairlifts and ramps
Taking calls from customers regarding service issues
Estimating labor hours
Requesting service authorizations from state agencies
Creating and sending invoices
Entering payments and following up on collections
Working with city/town municipalities to obtain/schedule building permits and inspections
Coordinating and packing returned parts, and verifying credits from vendors


Job Requirements:

  • High School Diploma or GED.

  • Minimum of 3 years’ experience in equipment install/service coordination demonstrating success with multi-tasking, setting priorities, planning and execution, troubleshooting, and managing timelines.

  • Intermediate computer skills – Word, Excel, Outlook, and CRM systems – (client relationship management)

About the Company

We are interviewing candidates for a full-time, permanent, Hartford based Install & Service Coordinator for Lifeway Mobility, an established leader in the fast-growing home accessibility industry. Our products help seniors and disabled individuals, stay safe in their homes, and remain independent.

The job of the Install & Service Coordinator is to ensure that new and used equipment installations and service calls, are handled efficiently, competently, and accurately, for the best service to our valued customers.

Qualified candidates must be computer-savvy and enjoy multitasking throughout the day. Our in-office work environment is fast-paced, no two days are the same, and you can feel good about making a difference in people’s lives, every single day.

Service Coordinators are the schedulers, coordinators, invoicers, problem solvers, and the planners, who get to be part of a collaborative and effective team. Successful Install and Service Coordinators can and have grown into Leads, Managers, and Operations Leaders.

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